General Information

Q: What kind of gold jewelry do you specialize in?

A: We specialize in a wide range of gold jewelry, including rings, necklaces, bracelets, earrings, and pendants, crafted in various karats such as 18K, 22K, and 24K gold. We offer both classic and contemporary designs to suit diverse tastes.

Q: Are all your gold products certified?

A: Yes, all our gold products are produced by certified manufacturer in Malaysia.

Custom Orders & Services

Q: Do you offer custom jewelry design services?

A: Absolutely! We love bringing your unique visions to life. We offer custom made services where you can work with our experienced goldsmiths to create a one-of-a-kind piece. Bring us your ideas, sketches, or even just a concept, and we'll guide you through the process.

Q: Can you repair my existing gold jewelry?

A: Yes, we provide comprehensive gold jewelry repair services. Whether it's resizing a ring, repairing a broken chain, resetting a stone, or polishing an old piece, our skilled goldsmiths can restore your cherished items. Bring your item in for a free assessment and quote.

Q: Do you offer engraving services?

A: Yes, we offer professional engraving services to personalize your gold jewelry. You can add names, dates, special messages, or symbols to make your gift or personal piece even more meaningful.

After-Sales & Maintenance

Q: What is your return and exchange policy?

A: We want you to be completely satisfied with your purchase. Please refer to our detailed Return and Exchange Policy for specific terms and conditions regarding returns, exchanges, and refunds. Generally, unworn items in their original condition are eligible within a certain timeframe.

Q: How should I care for my gold jewelry?

A: To keep your gold jewelry sparkling, we recommend storing it separately to prevent scratches, avoiding exposure to harsh chemicals, and cleaning it regularly with a soft cloth and mild soap. We also offer professional cleaning and polishing services to maintain its luster. Feel free to ask our staff for more detailed care instructions.

Q: Do you offer a warranty on your jewelry?

A: Yes, we offer a limited warranty on our jewelry covering manufacturing defects. Please refer to our warranty policy for specific details and coverage. This typically does not cover normal wear and tear or damage due to misuse.